January 12, 2011

Where's the phone book?

If you're looking for the usual early-in-the-year arrival of the new directory, you're going to be disappointed. The Delaware Public Service Commission, like many of  its counterparts across the nation, agreed last summer, with minimal public notice, to relieve the phone company of the responsibility to distribute it. But it ruled that people can obtain one upon request. The rub, it turns out, is that no one has told us how to request one. A call to the Public Service Commission resulted in a response to the effect that it doesn't know. Attempts to reach Verizon resulted in the usual 'if you want ... push this button' recording. Suffice to say none of the buttons led to anyone willing to take a request.

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